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About Us - Report Issue

Report Issue

In case you have any problems in using your LOYEX Trading station or your LOYEX trading account please contact customerservice@loyalbank.com. Please ALWAYS provide the following information in order to receive a quick reply.

    1. Your name
    2. Your client ID
    3. Your contact email
    4. Preferred language for reply

Please advise us if you have experienced any:

1. Technical problem (with any of our trading stations)

    1. No connection on the platform
    2. Forgotten password
    3. Downloading or installation problem

2. Account issues:

    1. Demo account , or
    2. Live trading account

3. Funding issues

    1. Deposit to trading account
    2. Withdrawal from trading account
    3. Loyal Bank incoming or outgoing wires

4. Trading issue (in this case please email to myloyex@loyalbank.com)

    1. Spreads
    2. Account type
    3. Leverage